Know Minder Terms of Use

Last Updated: July 4, 2025

This document is a translation of the original French Terms of Use. In case of any discrepancy, the original French version shall prevail.

Preamble

Welcome to Know Minder! Your trust is our priority. These Terms of Use ("Terms") define the terms and conditions for accessing and using our personal knowledge management service.

By using Know Minder, you agree to be bound by all the terms below. If you do not accept these terms, please do not use our service.

1. Company Identification

The company that publishes Know Minder services is:

• Company: FRITSCH LOIC (sole proprietorship)
• Address: 29 RUE DE GUEBWILLER, 68500 MERXHEIM, France
• SIRET: 90299703000017
• Contact email: contact@knowminder.com
• Applicable law: French law
• Competent jurisdiction: Courts of Metz, France

2. Service Description

2.1 Core concept

Know Minder is a digital "second brain" service that allows users to capture, organize, and easily retrieve their knowledge via a Chrome extension and website.

2.2 Capture features

The service allows you to save:

• LinkedIn and X (Twitter) posts: Complete capture of content, images, and metadata
• Complete web pages: Saving structured content with media
• Emails and newsletters: Manual or automatic transfer (Gmail integration available)
• Files: Upload documents (PDF, DOCX, images, etc.) up to 10 MB per file, maximum 5 files simultaneously
• Personal notes: Creation and organization of notes directly on the platform
• Screenshots: Screenshots with automatic text recognition

2.3 Artificial Intelligence processing

All captured content is processed by our AI to:

• Generate automatic summaries
• Assign relevant tags
• Segment into chunks for analysis
• Create embeddings for semantic search

2.4 Retrieval features

• Semantic search: Find your content by meaning, not just keywords
• RAG Chatbot: Converse with your personal knowledge base

3. Offers and Economic Model

Currently Know Minder is in closed beta. We will communicate prices and features when the service is available.

3.1 Free Plan (Freemium)

No pricing for now.

3.2 Pro Plan

No pricing for now.

3.3 Max Plan

No pricing for now.

3.4 Pricing

• Prices are expressed in Euros, including tax
• VAT not applicable, art. 293 B of the French Tax Code (self-entrepreneur VAT exemption)
• Rates may change with at least 30 days notice

4. Service Access and Account Creation

4.1 Eligibility conditions

• Minimum age: 16 years
• Legal capacity to contract
• Authorization from legal representative if minor

4.2 Registration procedures

• Registration via Know Minder website or Chrome extension
• Providing a valid email address and creating a password
• Option to connect via Google OAuth2
• Email validation required

4.3 Account security

• You are responsible for the confidentiality of your credentials
• Any action performed from your account is deemed performed by you
• In case of compromise, inform us immediately at contact@knowminder.com

5. User Obligations and Acceptable Use

5.1 Proper use

You agree to use Know Minder:

• In accordance with its intended purpose of personal knowledge management
• Respecting these terms of use
• Without harming the proper functioning of the platform

5.2 Prohibited content

It is strictly forbidden to use Know Minder to store:

• Illegal content: content violating French or European law
• Malicious content: viruses, malware, harmful code
• Hateful content: incitement to hatred, discrimination, violence
• Child pornographic content or child exploitation
• Spam or unsolicited commercial content
• Files violating copyright without authorization

5.3 Respect for intellectual property rights

• Mandatory prior verification: You must ensure that capturing third-party content is permitted by law
• Authorized use: Use must remain strictly within the framework of private copying exception, personal or professional monitoring
• Exclusive responsibility: You are solely responsible for verifying that you have the right to capture and store third-party content
• Prohibited public use: Any public, commercial, or professional use of captured content is your sole responsibility and may violate copyright
• Indemnification: You agree to indemnify us against any third-party claims related to content you capture

5.4 Respect for third-party platform terms of use

• Compliance commitment: You expressly agree to respect the terms of use of LinkedIn, X/Twitter, Gmail, and all other platforms
• Risk warning: ⚠️ ATTENTION: Capturing content from these platforms may violate their terms of use and result in suspension or closure of your accounts on these services
• Disclaimed responsibility: FRITSCH LOIC disclaims all responsibility in case of sanctions taken by these platforms against your account
• Usage limitation: Use of our extension must not violate their rules, particularly regarding automated data extraction

5.5 Reasonable use and sanctions

The service is intended for normal individual use. Any massive automated or abusive use is prohibited.

Measures in case of excessive or abusive use:

• Excessive use: Slowing down capture processing and temporary limitation of features
• Detected automated use: Temporary or permanent account suspension after notification
• Serious abuse: Immediate account blocking and reporting to competent authorities if necessary
• Terms violation: Contract termination with data deletion within legal deadlines

Reasonable use thresholds are defined according to our infrastructure's technical capabilities and may evolve. Thresholds are designed to be virtually unreachable for normal use.

6. Intellectual Property and Content

6.1 Know Minder ownership

• All service elements (code, interface, design, brand) are protected by copyright
• FRITSCH LOIC holds exclusive ownership or exploitation rights
• Any unauthorized reproduction is prohibited

6.2 Your content

• You remain the owner of all content you store on Know Minder
• You grant us a limited, non-exclusive license to host, process, and analyze your content
• This license is strictly necessary for service operation
• Duration: for the entire duration of service use

6.3 Responsibility for third-party content

• You are responsible for third-party content you import
• You guarantee having the right to copy them for personal use
• You guarantee us against any third-party claims

7. Order and Payment Terms

7.1 Subscription process

• Subscription via Know Minder website
• Choice of offer and provision of payment information
• Email confirmation
• Immediate activation after payment confirmation

7.2 Payment terms

• Provider: Stripe Inc. for payment security
• Accepted methods: Major credit cards
• Billing: Monthly on anniversary date
• Collection: Automatic and recurring

7.3 Payment incidents

• In case of payment failure, automatic recovery attempts
• Suspension of access to paid features in case of persistent failure
• Possible termination after notification and regularization period

8. Duration, Renewal, and Termination

8.1 Subscription duration

• Subscriptions without commitment of minimum duration
• Monthly billing with automatic renewal
• Possibility of termination at any time

8.2 Termination by user

• Free termination: at any time, without penalty
• Procedure: via your customer area or by email to contact@knowminder.com
• Effects: Stop renewal, maintain access until end of paid period
• No refund for current period

8.3 Termination by FRITSCH LOIC

• Termination possible in case of serious breach of Terms
• Prior notification and regularization period except emergency
• Immediate termination in case of illegal content

8.4 Data recovery

• Export possible: You can recover your data at any time
• Formats: JSON, CSV, or other standard formats
• Period: 30-day retention after termination to allow recovery
• Permanent deletion: after 30 days, except legal obligations

9. Right of Withdrawal (Consumers)

9.1 Mandatory waiver for digital content

In accordance with article L221-28 of the French Consumer Code, given that Know Minder is digital content without physical medium provided immediately after purchase, you automatically waive your 14-day right of withdrawal.

9.2 Legal justification

This waiver is justified by the fact that:

• Immediate provision: The digital service is accessible instantly after payment validation
• Digital content: Know Minder constitutes digital content within the meaning of article L221-28 of the Consumer Code
• Legal exception: The right of withdrawal does not apply to digital content provided immediately with consumer agreement

9.3 Acceptance upon subscription

By subscribing to a paid Know Minder subscription, you expressly accept:

"I wish to access the Know Minder digital service immediately and acknowledge that I thereby waive my 14-day right of withdrawal, in accordance with article L221-28 of the Consumer Code."

9.4 Consequences

• Immediate access: You benefit from all paid features upon payment validation
• No right of withdrawal: No withdrawal possible after subscription
• Termination possible: You retain the right to terminate your subscription at any time according to article 8 terms

10. Personal Data and Privacy

10.1 Data processing

• Collection limited to strictly necessary data
• Processing according to our Privacy Policy available on our site
• GDPR and French Data Protection Act compliance

10.2 User content confidentiality and AI consent

• Total compartmentalization: your data is never mixed with other users' data
• Formal prohibition: your content is NEVER used to train AI models for other clients
• Local processing: each user "brain" is completely isolated
• Explicit consent: By using Know Minder, you give your explicit consent to processing of your content by our artificial intelligence systems for purposes described in these Terms

10.3 Third-party services, sub-processors, and transfers outside EU

• Main hosting: Contabo GmbH (Germany) - data stored in EU
• AI services: OpenRouter, OpenAI, Google, Anthropic, Mistral, Voyage AI, Cohere
• Payment: Stripe Inc. (USA)
• Storage and security: Cloudflare (USA)

⚠️ Transfers outside European Union:

• Certain AI processing and payment services involve data transfers outside EU (mainly USA)

10.4 Your rights

• Rights of access, rectification, deletion, portability, opposition
• Exercise via contact@knowminder.com or directly in your account
• Complaint possible to CNIL

11. Service Security and Availability

11.1 Best efforts commitment

• Service accessible 24/7 except scheduled maintenance
• No guarantee of absolute availability
• Possible interruptions for updates or unforeseen technical issues

11.2 Updates

• Regular service evolution to improve features
• Information about important changes by email
• Terms acceptance valid for future versions

11.3 Data security

• Encryption: TLS/SSL in transit, AES-256 at rest
• Limited access: restricted team, never access to content except explicit support
• Notification: CNIL reporting within 72h in case of data breach

12. Limitation of Liability

12.1 Limited liability

FRITSCH LOIC cannot be held responsible for:

• Indirect damages: data loss, profit loss, image damage
• Service interruptions related to external causes
• Third-party source content you capture via our service

12.2 AI-generated content

• AI summaries, tags, and responses are provided "as is"
• No accuracy guarantee: AI may make errors
• Verification necessary: it is your responsibility to verify information before any use

12.3 Third-party content and external links

• No control over content of web pages, LinkedIn/Twitter posts captured
• Responsibility disclaimed for accuracy, legality of external content
• Links to third-party sites are your responsibility

12.4 Force majeure

• Suspension of obligations in case of unforeseeable and insurmountable events
• Natural disasters, global outages, government measures, etc.

13. Third-Party Services and Integrations

13.1 Technical dependencies

• Certain features use third-party APIs
• Limited responsibility in case of third-party service malfunction
• Obligation to respect their terms of use

13.2 Hyperlinks

• Know Minder may display links to original sources
• No control over destination sites
• Consultation at your own risk

14. Legal Warranties and Customer Service

14.1 Legal warranties (consumers)

• Conformity guarantee: service must match description
• Warranty against hidden defects: no major hidden defect
• Recourse possible in case of non-conformity

14.2 Customer support

• Email: contact@knowminder.com
• Hours: Response within 48h on weekdays
• Priority support: included in paid plans

15. Terms Modification

15.1 Right to modify

FRITSCH LOIC reserves the right to modify these Terms to adapt to:

• Service evolution
• Legal changes
• User feedback

15.2 User information

• Notification: by email and/or site notification
• Notice: 30 days for substantial modifications
• Free termination: possibility to terminate without cost in case of disagreement

15.3 Acceptance

• Continued use constitutes acceptance of new terms
• Previous versions available upon request

16. Applicable Law and Dispute Resolution

16.1 Applicable law

These Terms are governed by French law.

16.2 Mediation

In accordance with law, in case of dispute, consumers may use free mediation:

• European platform: https://ec.europa.eu/consumers/odr/
• Mediator: contact details available on our site

16.3 Amicable resolution

Before any legal action, we invite you to contact us at contact@knowminder.com to seek an amicable solution.

16.4 Competent jurisdiction

In absence of amicable agreement, competent courts of Metz (France) shall have sole jurisdiction, except for legal provisions protecting consumers.

17. Miscellaneous Provisions

17.1 Severability clause

If any clause of these Terms were declared null or unenforceable, other clauses would remain fully valid.

17.2 Entire agreement

These Terms, supplemented by our Privacy Policy, constitute the entire agreement between you and FRITSCH LOIC.

17.3 Contract language

These Terms are written in French. In case of translation, the French version prevails.

17.4 Contact

For any questions regarding these terms of use: Email: contact@knowminder.com